Administrative Procedures » Canceling your Subscription
Returning your Freebox
You have 15 days to return the terminal equipment to us, starting from the moment your subscription cancellation takes effect.
An email informing you of the progress of the reception of your terminal equipment (in other words, whether we have received the terminal equipment or not) will be sent to you within 1 month following the cancellation of your subscription.
To send the cancellation form and the terminal equipment together, or to just send the cancellation form (if you have already sent the terminal equipment to us, or if you plan to send the terminal equipment later), please use the following address :
6 Rue Désir Prévost
La Grande Brêche
To return JUST the terminal equipment, please use the following address :
91075 BONDOUFLE CEDEX
If any original Freebox accessories (cables, remote control, etc.) are missing from your package, Free reserves the right to bill you for these missing accessories, starting at a minimum charge of 20 € (all tax included).
Diapo n° 363 accessible à l'adresse URL : http://www.free.fr/assistance/363.html
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