FAQ : Freebox - My Account
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Administrative Procedures » Canceling your Subscription
Along with sending the cancellation form, you must also return, in good working order, the Freebox(es), the accessories, and any other material furnished by Free needed to establish your connection (hereafter referred to as "terminal equipment"). This terminal equipment must be sent by registered package with acknowledgment of receipt.
You have 15 days to return the terminal equipment to us, starting from the moment your subscription cancellation takes effect.
An email informing you of the progress of the reception of your terminal equipment (in other words, whether we have received the terminal equipment or not) will be sent to you within 1 month following the cancellation of your subscription.
To send the cancellation form and the terminal equipment together, or to just send the cancellation form (if you have already sent the terminal equipment to us, or if you plan to send the terminal equipment later), please use the following address :
To return JUST the terminal equipment, please use the following address :
You have 15 days to return the terminal equipment to us, starting from the moment your subscription cancellation takes effect.
An email informing you of the progress of the reception of your terminal equipment (in other words, whether we have received the terminal equipment or not) will be sent to you within 1 month following the cancellation of your subscription.
To send the cancellation form and the terminal equipment together, or to just send the cancellation form (if you have already sent the terminal equipment to us, or if you plan to send the terminal equipment later), please use the following address :
PUBLIDISPATCH
FREE Résiliation
6 Rue Désir Prévost
La Grande Brêche
91070 BONDOUFLE
FREE Résiliation
6 Rue Désir Prévost
La Grande Brêche
91070 BONDOUFLE
To return JUST the terminal equipment, please use the following address :
FREEBOX
C/O PUBLIDISPATCH
91075 BONDOUFLE CEDEX
91075 BONDOUFLE CEDEX
If the terminal equipment is returned in a damaged or non-functioning condition, all repair costs, up to and including the value of the terminal equipment as stated in the General Sales Conditions, will be billed to the subscriber, except in the case of material that was shipped defective or was damaged in transit.
If any original Freebox accessories (cables, remote control, etc.) are missing from your package, Free reserves the right to bill you for these missing accessories, starting at a minimum charge of 20 € (all tax included).
If any original Freebox accessories (cables, remote control, etc.) are missing from your package, Free reserves the right to bill you for these missing accessories, starting at a minimum charge of 20 € (all tax included).
Diapo n° 363 accessible à l'adresse URL : http://www.free.fr/assistance/363.html
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